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As part of our commitment to customer safety and satisfaction, Distinctive Systems have invested £250,000 in a new maintenance workshop.
The new facilities have doubled the space available for working on vehicles, enabling us to boost our team of skilled mechanics to four and extend the time they can work on coaches from 6am-10pm.
Our rigorous safety standards mean that every one of our 28-strong fleet of luxury coaches undergoes a full service and safety inspection every four weeks. The new facilities mean that we can now get two vehicles in for maintenance at the same time rather than only one. This is particularly important during the high season when vehicles requirements are at a premium and need to be readily available.
Distinctive Systems is setting new benchmarks in the industry with innovative driver training schemes and the creation of its own driver academy.
Not only are its drivers among the very best on the road, but a huge emphasis on customer servicing is paying dividends in terms of happy customers and repeat business.
The managing director from the company said that the firms commitment to customer care, which has earned the company a raft of awards and accolades, has been extended to foster a new breed of coach driver.
In addition to demonstrating advanced driving skills, new recruits to the driving team are required to display high standards of customer service with a keen understanding of what clients expect from their travel experience,.
Recognition of the importance of customer care has been the mainstay of the companys strategy throughout its 80 year history and underpins its position as the premier coach travel company.
As part of this customer focused initiative the company has employed its own driver training instructor Jason Wilson and the first five drivers to go through the new driver academy have just completed their training.
Five new starters joined in October from a range of customer facing industries and the drivers include a former plumber and those with a background in hotels and engineering.
Their training incorporated the PCV driver test together with foundation courses in health and safety and customer care leading to Level 2 NVQ PVC Driving, the only nationally recognised industry qualification.
In addition to the training for new recruits, more than 50 of the company's employees have now achieved NVQ Level 2, demonstrating the value of the companys investment in continuous training.
One of the things that sets us apart from our competitors is our holistic approach to the travel experience and our appreciation of the elements that matter most to our customers,.
Having top quality drivers is crucial but in such a competitive environment customers deserve more.
"The vehicle was immaculate and I felt very comfortable being driven by Gordon."
Allison Whitiker, York
"Just to say a big thank you for the excellent driver who took us to Whitby at the weekend. His coutesy and cheerfulness topped an already perfect day"
Julie Wilson, York
"Great Day - brandy on the way home would have been perfect! Thanks."
Mr Actkinson, Leeds
"I would just like to pass my thanks for the really fabulous trip to Paris." Your two drivers made the trip really enjoyable and there's no question that I would travel with you again"
Mr Anderson, Harrogate